Divernet News, dateline 22 December 2004
Suunto D9 notice
Suunto have issued a safety notice about the new D9 computer.
22 DECEMBER 2004
SAFETY NOTICE REGARDING
SUUNTO D9 DIVE COMPUTERS
Suunto production tests have found a software fault in the first series
of Suunto D9 computers (products with serial numbers 4xxxxxxxx -
450000699, software version 1.x.x - 1.2.4). Suunto advice is that the
above numbered D9 computers are not dived with before a software update
has been made.
Although highly unlikely, the fault may under certain circumstances
cause the depth and time display to update slower than normal. Any
potential problems are avoided by upgrading the D9 software to version
1.2.8. There have been no reports of users experiencing this
fault.
In total less than 40 D9 have been supplied to UK dealers, all with the
software fault. Suunto UK knows all the end users - mostly dive
professionals -and every one has already been contacted to arrange the
software upgrade. This upgrade will be done at Suunto UK office.
Any other UK owner of a D9 that needs the software upgrade is advised to
also send it directly to Suunto in UK. The upgrade service will be
operational from 10 January. Turnaround will be quick, with the upgrade
done by reprogramming the D9's flash memory.
The first UK shipment of D9 available for public sale, with the updated
software, is expected to be available in dealers before end January.
Contact Information:
Suunto Diving & Marine UK Unit H Farringdon Business
Park Lower Farringdon Alton, Hampshire GU34 3DZ
Matt Sydenham, Customer Service Manager
E-mail:
Matt.Sydenham@suuntodm.co.uk
Tel: 01420 587272
Fax: 01420 587225
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